Most businesses have processes. Some are straight forward others complex. Over time, whilst processes can become out-dated, the process itself often remains.
For example; Business X ltd., upon receiving a letter of enquiry makes two copies and sends one to customer services and one to sales. The original is filed.
Whilst the process may appear logical when multiplied by a hundred or a thousand a week (or more) the cost in terms of labour, paper and storage becomes significant.
This process could be automated by scanning the original enquiry, filing it electronically and emailing copies to the relevant parties.
Benefits of automating this process include:
- reduced paper storage/space requirements
- clearer insight into volumes of enquiries
- building client profiles (CRM)
- measure response times (Quality of Service)
By incorporating workflow, you can audit where the process ‘sticks’ or ‘breaks down’ and enable measurement for continual improvement.
By working with you to review your processes, Circle2 can help you become more efficient through the effective use of workflow and IT.
A few simple changes often enable significant efficiencies, achieving more ‘output’ for less ‘input’ to reduce cost, improve customer response times and increase profitability.